Refund Policy
Last updated: September 18, 2026
This page explains the refund terms for credits purchased on DocuCareer AI. It's part of our Terms of Service and applies to all purchases made through our payment provider, Paddle.
1. Unused Credits
If you haven't yet used a purchased credit in any operation (CV analysis, CV building, document analysis, etc.), you can request a full refund within 14 days of the purchase date by emailing docucareerai@gmail.com.
2. Used Credits
Once a credit has been successfully used for an operation (analysis, CV building, etc.), that credit is not refundable β the service was actually provided. If an operation fails due to an error on the AI provider's side, the credit used is automatically restored to your account without you needing to request it.
3. How to Request a Refund
Email your refund request to docucareerai@gmail.com, including the purchase date and, if available, the order/transaction number from Paddle. Requests are typically reviewed within a few business days; approved refunds are sent back to your original payment method by Paddle, who processes the payment.
4. Billing Errors / Duplicate Charges
If you believe you were charged the wrong amount or charged more than once due to a technical error, please contact us right away β these cases are reviewed regardless of the 14-day window above.
5. Contact
For refund requests and questions about this policy, you can reach us at docucareerai@gmail.com.